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Customer Service

Day 23 – Know, Like and Trust Part 2 (#31days)

Christy

Yesterday I talked about how to become a person people want to communicate with because they know you.…

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Day 22 – Know, Like and Trust Part 1 (#31days)

Christy

Renowned trainer Michael Clouse says, “People do business with those they know, like and trust.”  I’ll re-vamp that…

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Day 20 – Power Phrases (#31days)

Christy

Words, words, magical words.  It’s amazing how the way we say thing can impact our desired outcomes.  As…

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2 Simple Steps to Improve Your Customer Service Efforts

Christy

It was such little things, really.  Cookies when I checked in.  They used my name. When I got…

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5 Steps From Stark Raving Mad to Raving Fan

Christy

Half way to my early morning meeting, and with just minutes to spare, I made the incredibly stupid…

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How to Knock Their Socks Off

Christy

This company knows how to do it!  Just one glance at that distinctive turquoise packaging and your heart…

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