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Customer Service

3 Big Reasons to Go With Your Gut

Christy

Saturday evening I spoke for a fundraising dinner in the little town of Red Bluff.  I had planned…

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3 Steps to Turn a Bad Interaction Better

Christy

I just can’t stand her!  I heard the anguish in my friend’s voice as she shared her frustration…

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3 Ideas to Avoid Making The Ugly Face

Christy

Our conversation got derailed with one mis-spoken sentence.  Her response was quick and sarcastic.  I responded defensively.  The…

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3 Strategies to Say It Right The First Time

Christy

The information age has inundated us with…you’ve got it.  Information Overload.  Some is awesome.  Some is irritating. Some…

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Day 30 – Your Communication Style (#31days)

Christy

What kind of communicator are you?  Passive?  Aggressive?  Or the gold standard, Assertive?  Today I’m going to give…

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Day 29 – Live Generously (#31days)

Christy

“Greatness is not defined by what a person receives, but by what a person gives.”  John Maxwell.  Have…

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Day 28 – How to Say It — Receiving Feedback (#31days)

Christy

Yesterday I discussed giving feedback with tack and professionalism.  Today, I want to give you some suggestions for…

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Day 27 – How to Say It…Giving Feedback (#31days)

Christy

It’s my birthday today and I can think of nothing I’d rather do than post this blog post.…

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Day 25 – Becoming A Master Communicator (#31days)

Christy

Tiger Woods, Michael Phelps, Ronald Reagan, Apolo Ono, J.K. Rowling, Clive Cussler, Agatha Christie and Winston Churchill.  What…

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Day 24 – Mama Knows Best (#31days)

Christy

We are moving quickly through the month, and I’ve given you a ton of advice on how to…

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